Mercure Sydney Parramatta

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Reviews of Mercure Sydney Parramatta

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  Zoe Carter Added October 11, 2023

  ★ ☆ ☆ ☆ ☆
  I tried to call daily prior to arrival to inform the hotel that one member of party wasn't coming and we would like to cancel one of the 3 rooms booked, I got hung up on everytime.
  On arrival, there was confusion about the rooms, despite having 3 rooms booked, the staff member tried to tell us there was only 1 room available.
  The rooms (one with 2 double beds and one with one double bed) particularly the bathrooms, were dirty and stank of cigarette smoke.
  The room service menu said room service was available, between 5pm and 9pm. After arriving back with a tired, hungry child from a show, we tried to call room service and the restaurant for 20 mins, eventually calling reception to be told there was no room service or restaurant on the weekends.
  Every staff member we encountered was rude and dismissive. Giving it 1 star as giving O stars isn’t an option for the money we paid. The best part was having a maccas right across the road for when we discovered there wasn’t room service.
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  Craig Edwards Added October 10, 2023

  ★ ★ ★ ★ ★
  Wow great experience I love the location restaurants ..clubs..your right in the middle..easy parking.. great room...thanks for having us guys...
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  Pete Lee Added October 04, 2023

  ★ ★ ★ ★ ☆
  The room was quite large and comfortable. The king size bed was great. The shower and toilet facilities were above average. The room was too dark at night. TV was big enough Parking is $15/day in and out quite tight so take it slow. Location so so big across the road is Woollies BWS McDonalds KFC BP petrol on the corner car wash on the corner bowling club next door and bistro restaurant walking distance.
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  Steven Withers Added September 21, 2023

  ★ ★ ★ ☆ ☆
  Started off pretty good, with an early check-in. Then, after going out for the evening, we returned to a roll out bed in the room (not ordered or required), which they came to remove at around 11:30. Had to call reception for towels as there were no towels in the room. Luckily, we had realised that before showering, it took at least 30 minutes and 2 phone calls to get towels delivered.
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  Tristina Haines Added September 17, 2023

  ★ ★ ☆ ☆ ☆
  Friendly helpful staff.
  Disappointed in the rooms, first room TV wasn't working, no exhaust fan, furniture dated. We got moved to another room "renovated room" sink was was leaking all over the floor, no cold water in the shower only pressure on boiling hot. We were unable to shower. For a renovated room this is really disappointing.

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